SUPPORT :: Common Questions

How do I sign up for an account?

• You should first check the Whois record. The Whois record details all of the pertinent information regarding a specific domain including: the name and location of the registrar, and the current nameserver addresses.
• Complete the signup form on our website.
• If the requested domain is available, please indicate as to whether DS1 HOSTING will responsible for registering it.
• A Support Representative will contact you regarding your request within a 24 hour period.

I already have a domain registered. Now what?

• If you would like to transfer your domain to the DS1 HOSTING nameservers, please fill out the domain transfer form.
• Please keep in mind that due to the global volume of domain registration and transferring, any transfer request may take up to 72 hours to complete.
• Choose a relevant hosting plan.
• Need a website? Want to make your corporate data more readily available for staff and clients? DS1 DESIGN, the parent company of DS1 HOSTING is proud to offer professional new media solutions including: web design and application development, multimedia services as well as a host of graphic design solutions. For competive prices and innovative solutions, please visit the DS1 DESIGN web site.

Am I able to configure PHP?

• PHP is configured by default on all of our web hosting.
• For detailed information on PHP, please visit the PHP website.
• Make sure your file extensions are "*.php"

How do I confifgure the CGI-BIN?

• Make sure your file extensions are "*.pl" OR ".cgi"
• For detailed information on PERL and CGI, please visit the PERL Website.
• File permissions must be set to "755"; this can be set directly through your FTP program.

Can I use my own mail program to send and recieve E-mail?

• Yes! Follow these simple steps to configure programs such as Outlook and Eudora for sending and receiving E-mail:
  
  
  1. Create a new E-mail account; we will provide each client with an incoming mail server address (eg: mail.yourdomain.com)
  2. Use the given user name and password combination assigned to you by DS1 HOSTING.
  3. Be sure to use your ISP as the outgoing (SMTP) mail server. (eg: mail.your-isp.com)
  4. *Outgoing SMTP mail servers can be set up on a request basis only.
  
  For a step by step guide to configuring Outlook Express, please click here.
  
  
• For your added convenience, all web hosting plans will include a Webmail feature. Similar to services such as Hotmail and Yahoo! Mail, the webmail interface will allow each user to check their E-mail without a program such as Outlook or Eudora, via the world-wide web. (eg: mail.yourdomain.com)

How can I upgrade or cancel my hosting plan?

• First create a support ticket.
• All plans will be billed at the end of each month; when you upgrade your plan, the new rate will become effective the day after the plan becomes active.
• Refunds may be issued upon cancellation at the sole discretion of DS1 Hosting. Refunds will not be issued for the remainder of the current month.
• A Support Representative will contact you within 24 Hours regarding your request.

I want to access my Database. How do I do it?

• Using PHP and the user name and password supplied by DS1 HOSTING you can login directly to your database. The code neccesary to do this, is similar to the following: (More resources can be found on: www.php.net)
  
  $db = pg_connect("dbname=your database name user=your user name password=your password");
  $result = pg_exec($db, $query);
  
  
• An online Database administration system is available at: http://web.support1.net/phpPgAdmin/.
• DS1 HOSTING does not currently offer remote Database access, but can make provision for a weekly or monthly Database dump; upon request only. Additional bandwidth charges may apply.
• Questions, queries and technical specifations should be directed to the Support Department.